Terms of service
Effective Date: May 2026
Welcome to Stone Grove.
By accessing or using this website, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before using our website or placing an order.
If you do not agree with these Terms, please do not use our website or services.
Website Use
By using this website, you confirm that you are using the site lawfully and in accordance with these Terms of Service.
You agree not to:
- Use the website for unlawful or fraudulent purposes
- Interfere with website functionality or security
- Attempt unauthorized access to systems or customer information
- Reproduce, copy, or exploit website content without permission
Stone Grove reserves the right to refuse service or cancel orders if misuse, suspicious activity, or violations of these Terms are identified.
Product Information
Stone Grove offers handmade artistic home pieces, including items such as vases, mugs, trays, and other handcrafted products.
Because products are individually handmade and hand-finished, slight variations in color, glaze, texture, dimensions, and appearance may naturally occur. These artistic variations are part of the handmade process and should not be considered defects.
We make reasonable efforts to display products and descriptions accurately; however, colors and appearances may vary slightly depending on screen settings and device displays.
Pricing & Availability
All prices listed on the website are displayed in the applicable currency at checkout and may change without notice.
Stone Grove reserves the right to:
- Update product pricing
- Modify product availability
- Correct pricing or listing errors
- Discontinue products at any time
In the event of an error involving pricing or availability, we may contact customers regarding the order or cancel affected transactions when necessary.
Orders & Payments
By placing an order, you agree that the information provided during checkout is accurate and complete.
Payments are processed securely through third-party payment providers. Stone Grove currently accepts approved card payments and supports payment methods available at checkout.
Orders may be canceled or declined if fraudulent, unauthorized, or suspicious activity is detected.
Shipping & Delivery
Shipping timelines are estimates and may vary based on carrier operations, destination, weather conditions, or other external factors.
Customers are responsible for providing accurate shipping information at checkout. Stone Grove is not responsible for delivery issues caused by incorrect or incomplete address information submitted by the customer.
Additional details regarding shipping procedures can be found in our Shipping Policy.
Returns & Refunds
Because many Stone Grove products are handmade and one of a kind, all sales are generally considered final unless items arrive damaged or are confirmed lost during shipping.
Return and refund eligibility, claim timelines, and related procedures are outlined in our Return & Refund Policy.
Intellectual Property
All website content, including product images, branding, logos, artwork, designs, graphics, written content, and creative materials, belongs to Stone Grove or its content creators and is protected under applicable intellectual property laws.
Unauthorized use, reproduction, or distribution of website content is prohibited.
Limitation of Liability
To the fullest extent permitted by applicable law, Stone Grove shall not be held liable for indirect, incidental, special, or consequential damages arising from the use of this website, products, or services.
Customers use the website and purchase products at their own discretion and responsibility.
Third-Party Services
This website may use or link to third-party services, payment processors, social media platforms, or external websites. Stone Grove is not responsible for the policies, practices, or content of third-party platforms.
Changes to These Terms
Stone Grove reserves the right to update or modify these Terms of Service at any time without prior notice. Updated versions will be posted on this page with the revised effective date.
Continued use of the website after updates are posted constitutes acceptance of the revised Terms.
For questions regarding these Terms of Service, please contact:
Email: stoengrovela@gmail.com
Address: 1041 Prospect Blvd, Pasadena, California, 91103, USA
Business Hours:
Monday–Friday: 9:00 AM – 5:00 PM
Saturday-Sunday: Closed