Billing Policy
Effective Date: May 2026
At Stone Grove, we are committed to providing a secure and transparent checkout experience.
This Billing Policy explains how payments, pricing, billing information, and order verification are handled when making purchases through our website.
By placing an order, you agree to the terms outlined below.
Accepted Payment Methods
Stone Grove currently accepts approved payment methods available at checkout, including:
- Major debit and credit cards processed through secure payment providers
- Square-supported payment options
- Venmo
- Zelle
- Cash payments for approved in-person market purchases where applicable
Available payment methods may change or vary depending on customer location and checkout availability.
Payment Authorization
When placing an order, customers authorize Stone Grove and its payment providers to charge the selected payment method for the full purchase amount, including applicable shipping fees and taxes where required.
Orders will only be processed after successful payment authorization and verification.
Billing Information Accuracy
Customers are responsible for providing accurate and complete billing information during checkout, including:
- Full legal name
- Billing address
- Payment details
- Contact information
Incorrect or incomplete billing information may result in delayed processing, declined payments, or order cancellation.
Order Verification & Fraud Prevention
To help protect customers and prevent unauthorized transactions, Stone Grove reserves the right to review or verify orders before shipment.
Additional verification may occasionally be required for orders flagged by payment security systems or suspected fraudulent activity.
Stone Grove may cancel or refuse orders that appear unauthorized, suspicious, or inconsistent with normal purchasing activity.
Pricing & Currency
All prices displayed on the website are shown in the applicable currency at checkout unless otherwise stated.
Prices, product availability, shipping fees, and applicable charges may change at any time without prior notice.
In the event of a pricing or listing error, Stone Grove reserves the right to correct the issue and, if necessary, cancel affected orders.
Taxes
Applicable sales taxes may be calculated during checkout based on the shipping destination and local legal requirements.
Customers are responsible for any applicable taxes, duties, or import fees associated with future international orders where required by local authorities.
Failed or Declined Payments
If a payment is declined or cannot be successfully processed, the order may be automatically canceled or delayed until payment issues are resolved.
Customers should contact their payment provider directly for payment authorization issues related to their financial institution or card issuer.
Refunds & Store Credit
Approved refunds for eligible situations, such as verified lost or damaged orders, are generally issued as store credit in accordance with our Return & Refund Policy.
Refund timelines may vary depending on review and processing requirements.
Secure Checkout
Stone Grove uses secure third-party payment processing services designed to help protect customer payment information during transactions.
Sensitive payment details are handled through encrypted payment systems operated by trusted providers.
Contact Information
For billing or payment-related questions, please contact: stoengrovela@gmail.com
Business Hours:
Monday–Friday: 9:00 AM – 5:00 PM
Saturday-Sunday: Closed